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12/13/17 at 19:03:35
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   Author  Topic: Sections / categories vanishing, help!  (Read 601 times)
Brando
Green Dragon
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Posts: 10



Go Welsh!
   

Sections / categories vanishing, help!
« on: 05/20/13 at 10:46:12 »
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I have emailed Marty 3 times now over the last few weeeks, but no response. So I'll try here to see if ANYONE can help! This problem is making my site useless, I can't market it at all, as I never know if my sections are going to show up. It's very frustrating.

I'll just copy and paste the email:


Just wondering if you can help with this?
Problem is - my store categories keep disappearing, randomly.
First pic here, shows what it should look like, with the category icons, and the links to the left:
http://game-face-gear.com/gfg_categories.jpg

Then here in this pic is what I often see. All categories gone.
http://game-face-gear.com/gfg_categories_missing.jpg

Refreshing the page doesn't bring them back, only thing that does is emptying the cache.
Problem is, this is happening randomly countless times. Not necessarily after I've edited or added something. I'll just go to the site, and they'll be gone. Or I might be looking at something, and then click back to the home page and the categories are gone.
Any idea what the issue is and what I can do?
Best wishes
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