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12/13/17 at 09:14:42
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   Author  Topic: Products and categories gone  (Read 1459 times)
WXGeek
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Go Scots!
   

Products and categories gone
« on: 11/07/13 at 14:14:36 »
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I've used cpshop for years and never had a problem.  I also am not a terribly active seller but...  I recently checked my store and noticed it is simply not working.  

The header and side menu are there but no products or categories appear.  I have checked everything I can think of and am having no luck getting it back up and running.  Any help would be greatly appreciated.

Site:  http://www.weathergeekstuff.com/

  Tony
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Bradley W. Schenck
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Re: Products and categories gone
« Reply #1 on: 11/08/13 at 16:19:34 »
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The usual things to try first are making sure your version of CPShop is current, and clearing your cache(s).
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WXGeek
Green Dragon
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Re: Products and categories gone
« Reply #2 on: 11/08/13 at 17:17:19 »
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Thank you for the reply.  I have verified that I am on the latest version (and reapplied the latest update to be sure).  Also cleared the store's cache.  

Could it be something on CafePress' end?
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Bradley W. Schenck
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WWW
Re: Products and categories gone
« Reply #3 on: 11/08/13 at 19:19:56 »
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It doesn't look like it. I was able to plug in one of your shop pages dynamically in one of my own cpshops:

http://www.theretrovert.com/cgi-bin/NCUshop.cgi?i=wxgeekstuff_7067247/wxgeekstuff/7067247

... and it works.

Also, I notice that "View Cart" is working on your own site. So it looks like something in your installation that's causing the problem. Off the top of my head I'd say maybe you could try a dead simple template without any CSS and with a minimum of framing HTML, and see if that works. If it does, there could be problem with the template you're using.
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WXGeek
Green Dragon
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Posts: 5



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Re: Products and categories gone
« Reply #4 on: 11/08/13 at 21:23:52 »
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Hmmm.  Thinking it must be something with my server config, even though nothing changed that I am aware of.  I did try the standard cpshop template and it was messed up just like my custom one.  Guess I will go back and try a total reinstall, check permissions, etc.  

Thank you VERY much for the help troubleshooting!
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WXGeek
Green Dragon
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Re: Products and categories gone
« Reply #5 on: 11/09/13 at 00:52:24 »
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UGH!  I am going nuts with this.  Kind of think it might be server-related if only because it worked fine before and now isn't.  I own / run the server though and cannot find anything, anywhere that would be causing this.

Looking at the source of the pages, the [sidebar] and [content] are simply blank - it is like it just isn't seeing the content.  It makes no sense.  

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flowergarden
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Re: Products and categories gone
« Reply #6 on: 11/11/13 at 07:34:54 »
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You're aware that CPshop is no longer being supported, right?  Many of us are experiencing issues right now with it.  Unfortunately for us, Marty retired.
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oph3lia
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Re: Products and categories gone
« Reply #7 on: 11/12/13 at 00:13:29 »
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This is a long shot, but did you enter the shop ID with the same capitalization as it appears on your Cafepress account? If the capitalization is wrong ( for example WXgeek vs wxgeek ) that can throw it off.
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T-Shirt-Painter
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Re: Products and categories gone
« Reply #8 on: 11/12/13 at 11:10:54 »
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Finding out this morning, our Basic Shops at Cafepress are getting 301 errors.

Support told them to upgrade to Premium shop.

Several people have said their Basic Shops are gone.  I don't know if they are gone for good or it is a big error.
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Bradley W. Schenck
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Re: Products and categories gone
« Reply #9 on: 11/12/13 at 22:09:03 »
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I was just reminded of that last night. I have a CPShop site that's still on CPShop 2.7i, and basic shops work there (like in the link I posted above). So your best bet may be to roll back your CPShop installation.
« Last Edit: 11/12/13 at 22:09:21 by Bradley W. Schenck » Logged
brattytees
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Re: Products and categories gone
« Reply #10 on: 11/13/13 at 19:33:04 »
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What Bradley said ^ . Any version of cpshop beyond 2.7i broke the ability of basic shops to work in cpshop. Sounds like this could be your problem, especially since you say your on the latest version.
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WXGeek
Green Dragon
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Re: Products and categories gone
« Reply #11 on: 11/13/13 at 20:42:26 »
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Almost ready to just throw in the towel on this.  Some of the latest things I have tried based on recent suggestions…  I have verified shop ID in cpshop settings and proper capitalization.  I have downgraded to 2.7i but saw no change.  Have tried the standard cpshop template but get the same results.  

Below is the store config in cpshop
FYI…  This is a premium shop.  
Although, when I go to my CafePress control panel, there isn’t really anything denoting it as such.

Thank you all for your help.

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